NOTE: 1) 🇲🇾 We are in the midst of clearing the previous order so some item is set to out of stock first in reserving for walk in during the weekend, you may check our website for the stock closely within these few days and we will restock once available. Sorry for the inconvenience caused. 2) 🇸🇬 Order is closed at the moment until further announcement and new order will be fulfill after the mid autumn. Thanks.😊



Shipping & Return & Other Delivery Order Option Query

【NOTE:】
1. We are sorry that there is No Refund if there is any delay of delivery caused by the courier company because that is out of our control but we will try our best to assist in pushing and tracking the courier, do alert us if you have not received the parcel within 2 days (West Malaysia) after receiving our send out notification, we will help to call the courier to expedite it.

2. Courier normally takes 1 to 3 working days for West Malaysia, 3-5 working days for East Malaysia and 3 to 5 days for Singapore to reach your premise upon us sending out depending on the custom clearance. You may inform us if you have not received your parcel within the estimated period and we will assist to call the courier.

3. Biscuits are fragile, we will try our best to pack it nicely but there is no guarantee that it will be in perfect condition due to the courier handling, so it is sorry that there is no return nor refund for the mishandling by the courier.

 

【SHIPPING FEES:】

(calculation below is based on the boxes of our signature biscuit, it may varied according to the item due to weight difference and the total shipping will appears at the end of your check out)

West Malaysia-
For delivery of 2 to 6 boxes is RM 18 and any additional one box is RM 2.80

(RMCO special offer: RM 5 DELIVERY FEES ONLY WITH PURCHASE ABOVE RM 100 - WEST MALAYSIA)

East Malaysia-
Rm 80 for every 5kg (estimated can fit 6boxes of our signature meat floss biscuit)

Singapore:
RM 100 for every 10 kg (estimated about 12 boxes of our signature meat floss biscuit)

You can also purchase below 10kg, but the charges will remain the same as RM 100.

Other Country:
Delivery not available at this moment

 

【OTHER OPTION OF DELIVERY PURCHASE:】

1. Whatsapps +6010-2262657

2. PM us at our Facebook www.facebook.com/guanheong.ip

3. Call us at +605-2412399

4. Email us at guanheong@gmail.com

5. Visit our official website to fill up the delivery order form http://www.guanheong.com/main/3178/index.asp?pageid=147887&t=purchase---delivery

 

【BULK PURCHASE:】

For purchase above 100 boxes, do Whatsapp +60102262657.

 

【SPECIFIC DELIVERY DATE ARRANGEMENT:】

For any specific date arrangement do Whatsapp +60102262657 to place your order.